D23 Expo Theme Park Showcase: Fan Service Prioritized Over Financial Sense

Theres a shift happening at Disney Experiences. At this years D23 Expo, newly minted Disney Experiences Chairman Thomas Mazloum closed out an evening filled with fan service announcements by turning to the crowd of 12,000 in the Honda Center and saying, Remember, everything we do, its all for you! As I slowly made my way out of the venue, I had one phrase playing over and over in my head: fans...

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