In Behind the Castle Walls: My Thirty Years at the Happiest Place on Earth, Chapek says the Southern California parks no longer had an offseason by the time he became chairman of Walt Disney Parks and Resorts in 2015. Crowds were heavy, and Disneyland Resort had about 1.1 million passholders at one point. He saw that as a problem to solve, and he started brainstorming fixes after Bob Iger promoted...
